Given the recent issues the guardian seem to be experiencing with comments, perhaps they need to get Martin Belam in as a consultant to help them out.
Given how valuable his skills are, maybe he shouldn’t be giving away all the great stuff in his mega-series on dealing with comments, for free
While he is, go and soak up the knowledge.
While we’re discussing free knowledge… the Newspaper Association of America just released its Online Community Cookbook, which is a step-by-step guide to building and sustaining a healthy online community and productive interaction through newspaper Web sites. And, it’s free.
It’s available at http://www.naa.org/digitaledge/cookbook. Let me know what you think! (Beth.Lawton@naa.org)
– Beth